N個(gè)竅門(mén)讓你無(wú)懼商務(wù)英語(yǔ)電話
在商務(wù)活動(dòng)中，你無(wú)法避免使用電話溝通業(yè)務(wù)。在談話中，禮儀是否恰當(dāng)，用語(yǔ)是否專(zhuān)業(yè)，能否準(zhǔn)確把握談話走向，都有可能改變最后的結(jié)果。How to get the right level of formality, sound professional, but friendly too?
Never fear, though! 我們將引導(dǎo)你進(jìn)行一次專(zhuān)業(yè)的商務(wù)對(duì)話。
先來(lái)兩個(gè)小竅門(mén)熱熱身：
1. 當(dāng)你表達(dá)請(qǐng)求的時(shí)候，你可以試著使用"can, could, would, may"。
2. 不論你在請(qǐng)求或者接受信息、幫助的時(shí)候，都別忘了使用"please, thank you, thanks very much"。
下面我們來(lái)看看電話技巧：
Strategy 1 問(wèn)候
無(wú)論你是打出還是接聽(tīng)電話，都應(yīng)以禮貌的問(wèn)候或者寒暄作為開(kāi)始，例如：
Hi, how’ve you been?或者Nice to hear from you.等等。
Strategy 2 逐步表明來(lái)意
不表明電話來(lái)意是肯定不行的，你該從友好的問(wèn)候正式轉(zhuǎn)到工作目的.上了。你可以使用I’m just calling to …作為過(guò)渡。例如：
I’m just calling to see if you would like to set up a meeting.
如果是相反的情況，你需要引導(dǎo)對(duì)方表明來(lái)意，例如：
So what can I do for you?
Strategy 3 禮貌的打斷別人
如果你碰巧是在和一個(gè)非常健談的人進(jìn)行電話溝通，可能說(shuō)了很久都沒(méi)有說(shuō)到正題上，而且你發(fā)現(xiàn)很難插上話，那么你就應(yīng)該打斷他，但是記得一定要禮貌客氣。例如：
I would like to say something here, if I may.
Allow me to make a point.
May I interrupt you for a second?
Strategy 4 確認(rèn)
如果你在通話中和對(duì)方制訂了某些計(jì)劃，記得要在電話結(jié)束時(shí)確認(rèn)細(xì)節(jié)。你可以這么開(kāi)始：
Please let me confirm...
So, let me make sure I’ve got things straight...
Strategy 5 結(jié)束電話
有時(shí)這可能是通話中最難把握的一部分。你可以祝福別人，例如在合適的情況下說(shuō)：
Good luck on that interview 或 Hope you feel better soon。
或者，你可能想要確認(rèn)一下你們制訂的任何計(jì)劃：
I’ll see you on Friday, then.
最簡(jiǎn)單的方式，你可以說(shuō)和對(duì)方的通話非常愉快：
Well John, it’s been a pleasure talking to you.
?常用的電話用語(yǔ)：
The start of the call:
Hello.You've reached the accounts department.
Please hold and I'll put you through.
Could I speak to Daniel, please?
Who shall I say is calling?
My name is Monica.
When someone is busy:
I'm afraid he's out of the office today. Can you call back later?
Sorry, he's not available at the moment.
I'm afraid she's in a meeting at the moment.
Would you like me to take a message?
Can I take your number please?
OK. I'll make sure he gets the message.
Appointments:
I'd like to arrange an appointment, please.
When's convenient for you?
Would next Friday be OK?
Sorry I'm busy then. But I could make ... (e.g. Wednesday).
Shall we say ... (4:00 pm)?
That sounds good. Thank you.
OK. See you then.
Making an enquiry:
I'd like to enquire about ... (e.g. flights, prices, products, services, etc.)
Could you tell me about ...?
I just need to check a couple of things. Can I call you back later to confirm?
如果你正在尋求一個(gè)有挑戰(zhàn)性的機(jī)會(huì)來(lái)鍛煉口語(yǔ)的話，那就拿起電話來(lái)吧!
If you're looking for a challenging situation to practice your English, just pick up the telephone.
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