商務(wù)英語(yǔ)寫(xiě)作范文
商務(wù)英語(yǔ)精選寫(xiě)作（一）
Dear
This is to acknowledge that we are in receipt of your notice whereby you informed us that the goods shipped to you on [date] did not conform to our agreement dated [date].
We regret this unintentional mistake on our part， the reasons for which were [explanation]
While we recognize that the time for performing under this agreement has expired， we are requesting that you extend the time to [date] in order that we may cure the defect by replacing the shipment with goods that conform to our agreement.
Please accept our apology for this inconvenience. We will be looking forward to your response.
商務(wù)英語(yǔ)精選寫(xiě)作（二）
Dear
You deserve an explanation for what went wrong in our accounting department， and I hope that this letter will serve to resolve our recent difficulties.
I know that you can appreciate the fact that it has taken some time to find out exactly what occurred， and，therefore， please accept our apologies for the delay in this response.
Apparently， your payment was received in a timely fashion，but it was credited to an account which bears a similar name to yours. Therefore， we commenced sending you our standard notices requesting payment， in keeping with our routine policy. Even after the posting error was rectified，our accounting department failed to notify our credit department， which is why you continued to receive our correspondence demanding payment.
I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out this problem. While there is a procedure within our firm to preclude this type of error from occuring， we are reinforcing this procedure.
You have been a valued customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest assured that this problem will not surface again.
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