商務(wù)談判：商業(yè)函件與下訂單對(duì)話(huà)
1. Busines Correspondance商業(yè)函件主題對(duì)話(huà)
Dialogue one.
A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.
B:If you want to see something about my call last week, why didn't they sent it to me?
A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.
B:Can I see it first in seconds?
A:Sure, here it is.
B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.
A:Did they ask you to sent the files beforehand?
B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter?
A: I don't think so, why do you ask?
B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.
A: Maybe they forgot to attach it to the letter. You should give them another call.
Dialogue 2.
A:Can you help me for a minute?
B:Sure, what I can do for you?
A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.
B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.
A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?
B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.
A: Like "Regarding our new product line, we would like to anounce a special price discount"
B: Right, do you need them to respond?
A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?
B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."
B: Great! and what do you think I should close it with?
A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.
B: OK, Thanks a lot for your help!
2. Placing an Order下訂單主題對(duì)話(huà)
Dialogue 1
A: Our toner cartridges are already out of ink...Could you make an order for a new set?
B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.
A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.
B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?
A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.
B: OK, will do.
Dialogue 2
A: May I help you?
B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.
A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?
B: It should be under Leslie Smith. The number is 184796 A.
A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?
B: Yes.
A: Is there the correct billing address?
B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.
A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.
B: Thank you.
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